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Syncfusion Feedback

Derby Server and Hive Server2 services not starting

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128977 Feb 20,2017 02:44 AM UTC Feb 23,2017 12:20 PM UTC Big Data Platform 8
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Tags: General
Júlio Cesar
Asked On February 20, 2017 02:44 AM UTC

Hello

Anyone can help me about services? Derby Server and Hive Server2 services not starting


My Computer:
Windows 10 Pro
16GB RAM
120GB SSD


Aravindraja Thinakaran [Syncfusion]
Replied On February 20, 2017 12:28 PM UTC

Hi Julio, 

Thank you for using Syncfusion products. 
 
Derby and Hive service may fail due to crashed or corrupted files of Metastore_db directory available in the below location. 
C:\Syncfusion\BigData\<version>\BigDataSDK\SDK\Derby\bin\metastore_db 

You can delete or rename the “metastore_db” directory and retry the service starting process. 
Now a new metastore_db will be created. 

Still if you are facing the same problem. Please share the following details to figure out the exact root cause. 
 
1.       Installed Big Data Platform version. 
2.       Log files in following locations. 
a.       C:\Syncfusion\BigData\<Installed Version>\BigDataSDK\Logs\ServiceManager\ 
b.       C:\Syncfusion\BigData\<Installed Version>\Agent\logs\InstallerAgent\ 

Thanks, 
Aravindraja T. 


Júlio Cesar
Replied On February 21, 2017 03:07 AM UTC

Hi again

rename and delete not working...

actually, doesnt exist the metastore_db directory

version of bigdata plataform: 3.1.0.25 (the version latest version occurs the same error)






Attachment: Logs_eefddd77.zip

Aravindraja Thinakaran [Syncfusion]
Replied On February 21, 2017 02:35 PM UTC

Hi Julio, 

We have checked the logs and found that system locale is Portuguese and Derby server is not started due to this locale settings. 

Please find the “startNetworkServer.bat” from the following link,  
and replace it in the following location and restart the services. 
C:\Syncfusion\BigData\<version>\BigDataSDK\SDK\Derby\bin\ 

Highlighted changes are new one that can be found in the file that we provided. 
startNetworkServer.bat 
:runNoClasspath 
"%_JAVACMD%" %DERBY_OPTS% -Dderby.ui.locale=en_US -classpath "%LOCALCLASSPATH%" org.apache.derby.drda.NetworkServerControl start %DERBY_CMD_LINE_ARGS% 
goto end 
 
:runWithClasspath 
"%_JAVACMD%" %DERBY_OPTS% -Dderby.ui.locale=en_US -classpath "%CLASSPATH%;%LOCALCLASSPATH%" org.apache.derby.drda.NetworkServerControl start %DERBY_CMD_LINE_ARGS% 
goto end 



Thanks, 
Aravindraja T. 


Júlio Cesar
Replied On February 21, 2017 11:39 PM UTC

Thanks, but now there is other errrors. Can you see the log and files attachment?



Attachment: errorSyncFusion20170221_fd78e548.7z

Aravindraja Thinakaran [Syncfusion]
Replied On February 22, 2017 01:26 PM UTC

Hi Julio,  
  
On analyzing the provided logs from your side, as we discussed earlier the reason for Hive Server failure is crashed or corrupted files of Metastore_db directory available in the below location.  
C:\Syncfusion\BigData\<version>\BigDataSDK\SDK\Derby\bin\metastore_db  
 
You can delete or rename the “metastore_db” directory and retry the service starting process.  
Now a new metastore_db will be created.  
 
Thanks,  
Aravindraja T.  


Júlio Cesar
Replied On February 23, 2017 02:57 AM UTC

Yes, I did it when you had mentioned it. Changing the derby command line solved some of the problem. The metastore_db directory did not even exist. I did not have to delete files or the metastore_db directory. Here is the image of the bin directory.

Júlio Cesar
Replied On February 23, 2017 02:59 AM UTC

the image.

Attachment: image_f437df88.7z

Aravindraja Thinakaran [Syncfusion]
Replied On February 23, 2017 12:20 PM UTC

Hi Julio, 
 
A support incident to track the status of your query has been already created under your account. Please log on to our support website to check for further updates,

https://www.syncfusion.com/account/login

Please let us know if you need further clarifications regarding this.
 
 
Thanks, 
Aravindraja T. 


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