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Dashboard could not viewed due to an error...

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128962 Feb 17,2017 11:44 PM UTC Feb 20,2017 12:46 PM UTC Dashboard Platform 1
loading
Tags: Dashboard Server
rafael
Asked On February 17, 2017 11:44 PM UTC

Dear I am trying to test the DS Platform with the samples included, all the system work nice like localhost or IP LAN, but is not posible show de DS throught public website because clicking any dashboard this appear "loading.." and only show the error detailed bottom, please if you can tell me how fix this, i review the firewalls, AV, the string is correct because local is working...

SYNCFUSION DASHBOARD PLATFORM 2.1.0.2
WIN2K8 R2 STD
IIS7.5
MSSQL 2008

eException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: Se produjo un error durante el intento de conexión ya que la parte conectada no respondió adecuadamente tras un periodo de tiempo, o bien se produjo un error en la conexión establecida ya que el host conectado no ha podido responder 190.153.161.2XX:653XX
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
   at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at System.Threading.Tasks.Task`1.get_Result()
   at Syncfusion.DashboardService.DashboardService.GetSharedDataSources(String itemId, String reportId)
   at Syncfusion.DashboardService.DashboardService.FillRelationalDataManager(IEnumerable`1 dataSources, DashboardSettings xmlObject, String key, Boolean cacheable, String modifiedConnectionStrings, String token, String itemId, String reportId)
   at Syncfusion.DashboardService.DashboardService.InitializeControls(String action, String reportId, Object data, Object rangeData, String masterControl, String context, Boolean serverSideCache, Object filterParameters, String modifiedConnectionStrings, String widgets, String token, String customLanguagePath, String customCulture, String currentUser, String itemId, Boolean isPublic, Boolean isWidget, String widgetName, String widgetId)
   at SyncInvokeInitializeControls(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage41(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage4(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage3(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage2(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage1(MessageRpc& rpc)
   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
---> (Inner Exception #0) System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: Se produjo un error durante el intento de conexión ya que la parte conectada no respondió adecuadamente tras un periodo de tiempo, o bien se produjo un error en la conexión establecida ya que el host conectado no ha podido responder 190.153.161.2XX:653XX
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
   at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---<---
System.ServiceModel.FaultExceptionErrorGeneral0-2146233087SenderErrorGeneralen-US

Rajesh Rajendiran [Syncfusion]
Replied On February 20, 2017 12:46 PM UTC

Hi Rafael,    
    
Thank you for using Syncfusion products.    
    
If you are hosting dashboard server as public website, then you must configure settings in the IIS as well as in the Syncfusion Dashboard Server.    
    
Also, could you please check whether have you updated the public website URL in Syncfusion Dashboard Server as described in the below steps,     
    
1.       Start Syncfusion Dashboard.  
2.       Navigate to Settings page.  
3.       Enter the public website IP / URL in the “Site URL” field.     
4.       Save the settings.     
    
Ensure whether all the configuration has been done as mentioned in the documentation link below,     
   
   
If you still face the same issue, then we would like to set up a web meeting to look into the issues and provide a solution. Please let us know your availability. Our team will make every effort to have this scheduled on a date and time of your convenience.    
    
Thanks,    
   
Rajesh R.   


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