Installation fails with no error

[Luís Rodrigues]

I can't install the latest studio edition (14.3.0.49)

1. If i choose to install with my account details it always says i have the wrong username or password - so login fails through the install app. I can login in the website with no issue
2. if i choose to install with the key it claims to be installing but ends in seconds, claims installation was successful, but all install folders (app and samples) are empty

A friend of mine installed using his account details with no issue so i guess there's something wrong on my side - i just can't tell what

Any ideas?

[Manivannan Sundararajan]

 Hi Luis,

Thanks for contacting Syncfusion support.

We have created an incident under your DirectTrac account. Please log on to our support website to check for further updates.

https://www.syncfusion.com/account/login?ReturnUrl=/support/directtrac/incidents  

Regards,
Manivannan S.