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Installation fails with no error

Thread ID:





126366 Oct 11,2016 08:57 AM UTC Oct 12,2016 12:33 PM UTC General Discussion 1
Tags: General Discussion
Luís Rodrigues
Asked On October 11, 2016 08:57 AM UTC

I can't install the latest studio edition (

  1. If i choose to install with my account details it always says i have the wrong username or password - so login fails through the install app. I can login in the website with no issue
  2. if i choose to install with the key it claims to be installing but ends in seconds, claims installation was successful, but all install folders (app and samples) are empty

A friend of mine installed using his account details with no issue so i guess there's something wrong on my side - i just can't tell what

Any ideas?

Manivannan Sundararajan [Syncfusion]
Replied On October 12, 2016 12:33 PM UTC

 Hi Luis,

Thanks for contacting Syncfusion support.

We have created an incident under your DirectTrac account. Please log on to our support website to check for further updates.


Manivannan S.


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