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Installation fails with no error

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126366 Oct 11,2016 08:57 AM UTC Oct 12,2016 12:33 PM UTC General Discussion 1
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Tags: General Discussion
Luís Rodrigues
Asked On October 11, 2016 08:57 AM UTC

I can't install the latest studio edition (14.3.0.49)

  1. If i choose to install with my account details it always says i have the wrong username or password - so login fails through the install app. I can login in the website with no issue
  2. if i choose to install with the key it claims to be installing but ends in seconds, claims installation was successful, but all install folders (app and samples) are empty

A friend of mine installed using his account details with no issue so i guess there's something wrong on my side - i just can't tell what

Any ideas?


Manivannan Sundararajan [Syncfusion]
Replied On October 12, 2016 12:33 PM UTC

 Hi Luis,

Thanks for contacting Syncfusion support.

We have created an incident under your DirectTrac account. Please log on to our support website to check for further updates.

https://www.syncfusion.com/account/login?ReturnUrl=/support/directtrac/incidents  

Regards,
Manivannan S.
 


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