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Cannot select value on tablet or mobile device

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126050 Sep 20,2016 03:46 PM Sep 23,2016 09:08 AM LightSwitch HTML 4
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Tags: DateTimePicker
Robert
Asked On September 20, 2016 03:46 PM

Hi,

I'm using the DateTimePicker, which works fine on a PC, but I'm having problems with using the control on mobile devices and tablets. Depending on the placement of the control, it may show all of its details when selected, but if it is lower down on the screen they only partially show in the browser. To get to the remaining details you need to scroll down, but scrolling down on the control or another part of the page causes the details view to close.

Is there some option I need to set to work with this control correctly, or some way to work around this issue?

Robert
Replied On September 21, 2016 01:40 PM

Hi,

The problem occurs in landscape and portrait mode on a Samsung Galaxy S4 in portrait and landscape modes(specs here http://www.gsmarena.com/samsung_i9500_galaxy_s4-5125.php).

I can send you a link and login if that would help you recreate the problem, please let me know where you'd like it sent.


Francis Paul Antony Raj [Syncfusion]
Replied On September 22, 2016 05:00 AM

Hi Robert, 
 
We were able to reproduce an issue at our end (“Cannot select value on tablet or mobile device”). We had confirmed this as a defect and logged an issue report for this. We had created a new incident under your account to track the status of the issue reported in this forum. Please log on to our support website to check for further updates. 
 
Regards, 
Francis Paul A 


Robert
Replied On September 22, 2016 06:38 AM

Thanks Francis, much appreciated, since my apps are required to work on a range of mobile devices.

Francis Paul Antony Raj [Syncfusion]
Replied On September 23, 2016 09:08 AM

Hi Robert, 
 
Thanks for the update 
 
Please let us know if you need further assistance on this. 
 
Regards, 
Francis Paul A 


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