Azure Hosted : SyncFusion DocToPDFConverter.ConvertToPDF : A generic error occurred in GDI+.

[Erwann Blancart]

Hi,

I am facing an issue with my WebApp hosted in Azure. This application is hosted in PaaS Azure mode in a WebApplication.

I am using SyncFusion 13.2.0.39 to Merge a Word document and then convert this document into a PDF file. 

Here is the error : System.Runtime.InteropServices.ExternalException: A generic error occurred in GDI+.

Here is the Stack trace :

System.AggregateException: One or more errors occurred. ---> System.Runtime.InteropServices.ExternalException: A generic error occurred in GDI+.

   at System.Drawing.Imaging.Metafile..ctor(Stream stream, IntPtr referenceHdc, RectangleF frameRect, MetafileFrameUnit frameUnit, EmfType type, String description)

   at System.Drawing.Imaging.Metafile..ctor(Stream stream, IntPtr referenceHdc, RectangleF frameRect, MetafileFrameUnit frameUnit, EmfType type)

   at Syncfusion.DocIO.DLS.Rendering.DocumentLayouter.CreateImage(WPageSetup pageSetup, ImageType imageType, MemoryStream stream, Int32 resolution)

   at Syncfusion.DocIO.DLS.Rendering.DocumentLayouter.LayoutPages()

   at Syncfusion.DocIO.DLS.Rendering.DocumentLayouter.Layout(IWordDocument doc)

   at Syncfusion.DocToPDFConverter.DocToPDFConverter.ConvertToPDF(WordDocument wordDocument)

In my Solution I have the following dll files : 

Syncfusion.Compression.Base

Syncfusion.Core

Syncfusion.DocIO.Base

Syncfusion.DocToPdfConverter.Base

Syncfusion.Pdf.Base

Do you have any idea where this problem is coming from ? 

[Narendran Srinivasan]

Hi Erwann,

Thank you for choosing Syncfusion products,

Essential DocIO uses GDI+ functionalities for converting a Word document to PDF. Whereas some of the GDI+ functionalities are not supported in Windows Azure websites and this is known limitation in Windows Azure environment. Hence the mentioned error is thrown while deploying the Word to PDF conversion in Azure websites. For workaround solution kindly refer the below forum link

http://www.syncfusion.com/forums/116900/error-when-converting-doc-to-pdf

Regards,
Narendran