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Essential Studio Enterprise Community

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119757 Jul 28,2015 02:52 PM Jul 29,2015 04:17 AM General Discussion 1
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Denis Patry
Asked On July 28, 2015 02:52 PM

Bonjour a tous,

We are trying to install Essential Studio enterprise with no success.

Facts
       _Windows 8.1, x64
       _Successful zip file download and successful unzipping file
      _ Successful Execution with administrative privilege
      _Acceptance of the unlock product key
      _All platform were check to be installed
      _Regarding the GAC, Tools, etc. all was checked

Afterward, the  installer is launch and for many  hours, there is absolutely no installation progress.

For sake of clarity, fin attached a picture of the interface. It might be worthwhile knowing that the
window product changes but no signs of installation in the bar. 

Thank you for your celerity,

Kinds regards,

Denis Patry







Attachment: EssentialStudio_dae99176.zip

Manivannan Sundararajan [Syncfusion]
Replied On July 29, 2015 04:17 AM

Hi Denis,

We regret for the inconvenience caused.

In order to check the reported installation issue at our end, could you please follow the steps suggested in the below KB article link and send us the zip file which consists of Syncfusion Installer logs generated by our tool?. It would be much helpful for us to resolve the reported issue at the earliest.

http://www.syncfusion.com/kb/2331  

Also could you please follow the steps suggested in the below KB article link and let us know whether reported issue has been resolved ?

http://www.syncfusion.com/kb/5119  

Please let us know if you need any further assistance on this.

Regards,
Manivannan S.

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