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I can't see all my incidents in direct trac support

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118763 Apr 8,2015 08:31 AM Apr 8,2015 12:29 PM General Discussion 1
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Tags: General Discussion
Stefano Enrico
Asked On April 8, 2015 08:31 AM

Hi,

as the title, I can't see all my incidents in direct trac support. For example, one is the incident 134349. 

Thaks
Regards
Stefano

Davis Jebaraj [Syncfusion]
Replied On April 8, 2015 12:29 PM

Hi Stefano,
We regret for the inconvenience caused. 3 of your incidents were set to a "Customer open" status that we have added to our support workflow recently and it appears that these incidents aren't being displayed on the website. We will address this bug ASAP and I have marked those 3 incidents as Open for now and you should be able to seem them.
Regards,
Davis

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