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Where could I submit problems of Syncfusion product?

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118532 Mar 16,2015 05:44 AM Mar 20,2015 07:20 AM General Discussion 3
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Alan Jin
Asked On March 16, 2015 05:44 AM

During the use of Syncfusion product, I met a few problems. Some of them seem like are defects and they belong to different Syncfusion controls.
So I want to ask where can I submit these defects? I think it will be some mess if I submit all defects in one place because these defects are different and belong to different controls.
Could you give me a proper way to submit?

Thanks.

Nithya G [Syncfusion]
Replied On March 17, 2015 08:51 AM

Hi Alan,

We regret for the inconvenience caused.

You can post your query for the particular control by selecting the particular platform and control in the respective dropdowns. Please refer the below screen shot.

Please follow the below steps to post your query.

1) Please open the create incident page by logging into your Direct-trac account.

2) Please select the project name, platform name, control name, product version and other details for the product which you want to create the incident.

3) Please enter the subject and message of your query.

4) Upload the file if it is necessary for your requirement.

5) Click on the "Create Incident" button.

Please let us know if you need any further assistance on this.

Regards,

Nithya G


Alan Jin
Replied On March 19, 2015 05:54 AM

That's helpful. Thank you for your replay.

Regards,
Alan

Udhaya Bala Muthuveerapandian [Syncfusion]
Replied On March 20, 2015 07:20 AM

Hi Alan,

Thanks for the update.

Please get back to us if you have any other concerns.

Regards,

Udhaya Bala. M


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