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From: Michael O'Connor [mailto:michael@spiffyventures.com]
Sent: Friday, October 17, 2014 12:38 PM
To: Syncfusion Support
Subject: RE: Syncfusion support community forum 117422, Xamarin Studio
on MacBook, has been updated.
I have tried two different browsers on two different machines
and the links to download on that page don’t do anything.
Hi Michael,
Thank you for using Syncfusion product.
To run the project in Mac, you have to download the Essential Studio Xamarin as a ZIP file from this link, you can refer the required syncfusion assemblies from downloaded location({download location}\syncfusionessentialstudio-version\lib).
Please let us know if you need any further assistance.
Thanks,
Suresh B
Hi Michael,
We regret for the inconvenience caused.
We are unable to reproduce the reported issue from our side with MacBook. So could you please share the following information with us, it could be helpful for us to find the root cause for the issue and to resolve it ASAP.
1.Device details.
2.OS information
3. Screenshot for the error page while you have tried to download.
4.Screenshot for the script errors if any.
To find the script error please follow the below steps:
1. Press the following shortcut key for your browser
Chrome: CTRL+SHIFT+J
Firefox: CTRL+SHIFT+I
Internet Explorer: F12
2. Click console or security tab
If you want the downloaded file immediately, kindly let us know we will send the mail.
Regards,
Udhaya Bala. M
From: Michael O'Connor [mailto:michael@spiffyventures.com]
Sent: Tuesday, October 21, 2014 1:27 PM
To: Syncfusion Support
Subject: RE: Syncfusion support community forum 117431, Xamarin Studio
on MacBook, has been updated.
As I said I have tried this on three machines with several different browsers. The problem is not my machine or browser.
If I look at the source for the download page where it says “DOWNLOAD ZIP”, there is no action. No HREF, no javascript, nothing. There is no error when I click on it, there is nothing when I click on it. I imagine it’s a permission issue, i.e. works with your account but not mine.
Hi Michael,
We regret for the inconvenience caused,
We have provided the download option for all account. So It is not related to authentication access issue. We are unable to reproduce the reported issue in our end with the details shared by you in previous update. So could you please share the Machine and OS details with us, from which you have tried to download?. It could be helpful for us to find out the root cause for the reported issue and to resolve it ASAP.
Please let us know if you need any further assistance.
Regards,
Udhaya Bala. M
From: Michael O'Connor [mailto:michael@spiffyventures.com]
Sent: Thursday, October 23, 2014 1:28 PM
To: Syncfusion Support
Subject: RE: Syncfusion support community forum 117431, Xamarin Studio
on MacBook, has been updated.
Here are the machines, OS and browsers that I cannot download with:
Macbook Air, Safari and Chrome
Dell XPS, Windows 8, IE and Chrome
Surface Pro 2, Windows 8.1, IE and Chrome
Good news though, I created a new Syncfusion account – I am Darth Vader – and was immediately able to download the ZIP. Apparently it’s an authentication issue. My account is not able to download these files.
Now I will try installing these on the Macbook to get my charts working.
Hi Michael,
We regret for the inconvenience caused.
We have logged the bug report for the reported issue. We will fix the issue and update you on 31st, October 2014.
Please let us know if you have any further assistance on this.
Regards,
Udhaya Bala. M
Hi Michael
Thank you for your patience.
We have fixed the reported issue from our side. Now you will be able to download.
Please get back to us if the issue still persists.
Regards,
Udhaya Bala. M
