Exception in OnPaint3D on Windows 7, version 10.303.0.431

[Michael Scanlon]

Hello,

We've got an application that recently moved to windows 7, and for a small percentage of our users in a situation that unfortunately we haven't reproduced yet, we see the following exception.  Is this something anyone has seen previously by any chance?  A bit of a shot in the dark, but I thought I would post here as we haven't been able to get very far in diagnosing it.

Thanks,
Mike

(System.NullReferenceException) - Object reference not set to an instance of an object.

Stack trace:

   at Syncfusion.Windows.Forms.ScrollButtons.OnPaint3D(PaintEventArgs e)

   at Syncfusion.Windows.Forms.ScrollButtons.OnPaint(PaintEventArgs e)

   at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer, Boolean disposeEventArgs)

   at System.Windows.Forms.Control.WmPaint(Message& m)

   at System.Windows.Forms.Control.WndProc(Message& m)

   at Syncfusion.Windows.Forms.ThemedControl.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[Ashwini Jaya Preetha Durai Samy]

Hi Mike,

Thank you for using Syncfusion products,

We would like to let you know that we are not able to reproduce the reported issue on our side. Could you please provide some additional details regarding the controls that are used in the project and the case where the crash getting reproduced.That will be helpful for us to analyse and provide you a prompt solution.

Please let us know if you have any concerns.

Regards,

Ashwini.D

[Revathi K]

Hi Mike,

Sorry for the inconvenience,

We regret to inform you that, you have created an incident (124241) under your Direct Trac account for the query “OnPaint3D exception on Windows 7” and we request you to follow up with that incident for further assistance.

Regards,         

Revathi

[Michael Scanlon]

Revathi,

 

Thanks very much, just to confirm, you have not received any other complaints about an exception in OnPaint3D from other users?

 

Thanks,
Mike

[Revathi K]

Hi Michael,

Thank you for the update,

We haven’t received any complaints on this issue so far.

Regards,

Revathi