Windows PDF Viewer Issues

[Dib Oglesby]

Hello,

I am trying to use the PDFViewer (v9.404.0.62) control in my Windows application, but have run into a couple of issues:

1. When loading a basic PDF with an image in it, the text is showing but the image is not.

2. When loading a PDF with layers (a GeoPDF), the image shows, but there is text visible behind it.  It looks like text from a stack trace.  At the bottom of the attach bitmap there is a blank area where an image should have been, but it is missing.  This could be where the stack trace code comes from.

Attached are the PDFs I am using, as well as a screenshot of #2.  

Thanks,

Dib Oglesby

Sea Island Software

sea island PDF issues_f322b736.zip

[Meikanda Nayanar]

Hi Dib ,

Thank you for your interest in Syncfusion products.

We have checked the pdf documents and we could see that the attached documents are displayed correctly in our latest product version. We have attached the screen sort for this in the below link. Could you upgrade to our latest product version 11.2.0.25.

Screen Sorts: ScreenSorts.zip

Please let us know if you have any questions.

Thanks,

Meikandan

[Dib Oglesby]

Meikandan,

I have downloaded the trial version of 11.2.0, but after referencing the .DLLs, I am getting an error:

Unable to resolve type 'Syncfusion.Core.Licensing.LicensedComponent, Syncfusion.Core'

Not sure what I am doing wrong.  I have been using 10.2.0 previously.

Thanks

[Dib Oglesby]

Never mind, switched to the 4.0 version

[Meikanda Nayanar]

Hi Dib,

Thank you for your update.

Could you please let us know whether the reported issue is resolved in the current product version at your side. This will be more helpful for us to proceed further.

Please let us know if you have any concerns.

Regards,

Meikandan