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Error with PaletteGroupBar

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106926 Feb 1,2013 06:08 AM Feb 8,2013 12:25 AM ASP.NET Web Forms (Classic) 4
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Tags: DiagramWebControl
Hayssam Hassan
Asked On February 1, 2013 06:08 AM

Hi, after dragging the PaletteGroupBar onto my webPage i become aan Error Message:
"Error Rendering Control - Palette GroupBar 1 An unhandled exception has occurred. Value does not fall within the expected range".

 i dont know how can i solve this problem.

Best Regards
Hayssam

Amsath Ali M [Syncfusion]
Replied On February 6, 2013 12:06 AM

Hi Hayssam,

 

Thanks for using Syncfusion products.

 

We are unable to reproduce the issue reported by you at our end.  Could you please share us more information probably a video or the steps to reproduce the issue reported by you, this will help us to reproduce the issue effectively at our end, and to provide a better solution to you?

For more information, please see the below attached video.

Please let us know if you have any queries.

 

Regards,

Amsath Ali. M


Amsath Ali M [Syncfusion]
Replied On February 6, 2013 02:15 AM

Hi Hayssam,

 

Sorry for the inconvenience caused.

 

The video which we have mentioned in our previous update is missed. We have uploaded it once again, and the same can be downloaded from the below link.

 

Here is the video:

http://www.syncfusion.com/downloads/Support/DirectTrac/103538/video1169271533.zip

 

Please let us know if you have any queries.

 

Regards,

Amsath Ali. M


Hayssam Hassan
Replied On February 7, 2013 08:20 AM

Hi Amsath Ali,

if i add the HTTP Handler for PaletteGroupBar in my "Web.config" it caused this Error (as shawn in PowerPoint), i can build my Symbols, save it and also loaded on my WebPage.
But if i remove the HTTP Handler for PaletteGroupBar from "Web.config", then their will be no more Error, but if i load my EDP-File, then my Symbol are wasted, it shows just Text as shawn in (Palette_WebPage).

Best Regards
Hayssam 


PaletteGroupBar_2e8c60d3.rar

Amsath Ali M [Syncfusion]
Replied On February 8, 2013 12:25 AM

Hi Hayssam,

 

Thanks for your update.

 

We are able to reproduce the issue reported by you and the issue has been suspected to be a defect. Please create a DT incident for your query so that we can update the patch for this issue.

You can create the DT incident from the following link.
<
http://www.syncfusion.com/account/dashboard>

In the interests of maintaining confidentiality, we have a policy of not sharing patches or otherwise proprietary customer specific information in the public Forum.

 

Please let us know if you have any queries.

 

Regards,

Amsath Ali. M


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