Direct-Trac Advantage

At Syncfusion, we back up our commitment to technical excellence in our products with a solid support infrastructure. Direct-Trac, Syncfusion’s custom-built online incident management system, allows customers and evaluators to quickly access the latest releases and easily submit support incidents, tracking their progress to resolution. Direct-Trac accounts are automatically created for all licensed users and for evaluators who download a demo version of our products. Whether you are looking for the latest build to get your hands on a new feature, would like to escalate an incident or upload a sample for review, or just want to bounce an idea off the tech team, logging in to Direct-Trac will get you the results you need. Every Direct-Trac account is available 24/7.

Because we guarantee a Direct-Trac response within one business day and can often provide a resolution within a matter of hours, you can concentrate on your work with the peace of mind that your support issues are being addressed. Accountability is built into Direct-Trac—a quick glance at your queue will tell you which engineer is responsible for resolving your incident. There is no need to log back in to learn the status of an incident because when a member of our technical team responds, you will immediately receive an e-mail notification with the update.

Technical support is of the utmost importance to developers working with components, and Syncfusion understands that. We want to give you the richest possible interaction with our support engineers and ensure that incidents are easy to track. Direct-Trac maintains a complete historical record of your support incidents for future reference. It was created to provide our customers with close interaction with our engineers, fast turn-around time, and an overall superb support experience.

We take pride in a people-friendly system that always aims to provide excellent service with the goal of improving each user’s development experience and final results. In the interest of complete transparency, issues raised in Direct-Trac and logged with our developers are made available to the public.

Our customers frequently report that Syncfusion’s support is unmatched in the component industry—the direct result of our firm belief that our success is tied to that of our customers. To help our customers succeed, we strive to offer technical support that is accessible, accurate, and fast.

Take a tour of Direct-Trac to see how Syncfusion’s streamlined support system and dedicated engineers can make a difference in your development work.