FAQ

These are answers to commonly asked questions. If your question is not answered here, please contact us.

GENERAL

Why should I choose Syncfusion?

At Syncfusion, our mission is to produce world-class software components that enable developers to produce quality software for the most demanding environments. Our components and frameworks for user interface, business intelligence, and reporting help you save money and get your applications to market faster.

Each of our products has a unique and useful feature set that developers find to be an indispensable part of their programming arsenal. Working with Syncfusion's Essential Studio suites and individual products, you can quickly and easily add cutting-edge functionality and the very latest look and feel to your .NET applications, taking the grunt work out of the development cycle and freeing you to focus on the core business logic of your applications.

Built with the future in mind: Our products are geared toward long life-cycle applications and designed to meet high standards for flexibility and long-term maintainability.

Full source code: We believe in empowering developers with source code, and ours is written to be redistributed and shipped in a tightly integrated manner. You can switch to using our components in debug mode at the flick of a switch.

First-rate technical support: Our team's 24 x 5 availability and online, phone, and forum-based support ensure you'll get the answer you need, when you need it.

Straightforward, flexible licensing: Syncfusion components are licensed on a per-developer basis with no royalty, run-time, or server-deployment fees. Each licensed developer may install our components on multiple personal machines at home and work.

A viable base for standardization: The wide range of solid products in our suites allows customers to reduce their dependence on multiple vendors and streamline their deployment of components.

What Essential Studio packages does Syncfusion offer?

Syncfusion offers Essential Studio packages by platform: ASP.NET, ASP.NET MVC, JavaScript, Mobile MVC, Silverlight, Windows Forms, Windows Phone, WPF, and WinRT. We also offer an enterprise edition that includes all platforms supported by the packages.

Can I buy Essential Studio components (Grid, Tools, etc.) separately?

Our products are available only as part of our Studio bundles.

What are the differences between the full source and binary versions?

Essential Studio with source code (or any individual product with source code) contains the full code for all the controls in the product. The binary version is functionally the same as the full version, but simply does not contain source code. Advantages of obtaining the full source code are discussed next in this FAQ.

What are the advantages of obtaining full source code?

When you buy from Syncfusion, you do not have to make the traditional, “buy vs. build” tradeoff, wherein you give up source-level transparency for the ease of being able to add a feature using a binary third-party control. With source code, our component becomes an integral and well-documented part of your application, and in some sense we become part of your development team. Benefits of source code include:

No hidden “black box” code.

Well-commented and documented source code.

The ability to step into our source code within your application.

No bothersome .zip files with pages of instructions to configure debugging. We support one-click debugging.

We even support changes to our source code for Enterprise Support customers.

We do not stop with shipping full source code. We ensure that the source code can be used with minimal effort. We incorporate a unique debugging support system that allows switching between Debug and Release versions of our library with a single click.

Syncfusion's Essential Studio includes a utility called the AssemblyManager that provides an easy way to change the version of the Syncfusion assemblies you link to. You can choose between Debug and Release on a per-product basis. When the version you wish to link to is changed in the AssemblyManager, the references in the current project are automatically updated so that the new assemblies will be used the next time you run the application.

When linking to the Debug version, you can step right into the component source code to debug a problem, should the need arise.

What is the language used to write your components?

Syncfusion's components are written completely in C#. These components can be used in C#, VB.NET, or any other .NET language. We provide samples in both C# and VB.NET.

I have a question that is not answered in this FAQ. Where can I ask it?

Please contact our sales team using the contact information provided, and they will be happy to assist you.

Does the current release of Syncfusion Essential Studio support my configuration of Visual Studio and .NET?

Our Windows Forms and Reporting products are compatible with .NET 2.0 or later and can be used with VS 2005 or later.

Our WPF, Silverlight, ASP.NET, Business Intelligence, and ASP.NET MVC products are compatible with .NET 3.5 for use in VS 2008 or later.

EVALUATING

Can I evaluate Essential Studio before buying?

You can download a 30-day evaluation and have full access to samples, documentation, and support. You can even test the deployment of your application. However, after 30 days, your unlock key will expire. If you need more time or have any questions, please contact sales.

I am having trouble downloading the evaluation.

Our evaluation files are large. We recommend downloading the evaluation with a download manager utility such as the one from Free Download Manager. If this does not help please, contact us for assistance. We appreciate your interest and thank you for your patience in this matter.

PRICING

How much does Syncfusion Essential Studio cost?

A single developer license for Syncfusion Essential Studio Enterprise costs $2,495.00 US (source) and $1,995.00 US (binary) and includes a one-year subscription. We offer discounts for volume licensing, academic pricing, and competitive upgrades. Please refer to our Price List page to view our entire price list. We license Syncfusion Essential Studio on a developer basis. We do not charge run-time, royalty, or deployment fees. You have the right to install the products on multiple machines. Please refer to the section in this FAQ on licensing for more details. To obtain a quotation tailored to your specific needs, please fill out our Contact Sales form.

SPECIAL PRICING

What types of special pricing are offered?

Syncfusion offers the following types of special license pricing:

Site

Group, team, and global

Academic

Retail volume discount

Promotional discount

Competitive upgrade

Does Syncfusion offer site licenses?

Yes, we do. Please contact our sales team to obtain information about site licensing. You can fill out the sales contact form.

Does Syncfusion offer academic pricing?

Yes, we do offer academic pricing. Our products are available at reduced prices to students, faculty, and staff members of schools, colleges, and universities, as well as charitable organizations that qualify for tax exemptions as described in the Internal Revenue Code Section 501(c)(3). Single user upgrades are not available at reduced prices. If your purchase qualifies for the above discounts, please contact us, including your IRS tax ID or school ID. Academic pricing is not available through our online ordering system.

Are volume discounts available?

Yes, we do offer volume discounts. Please contact our sales team to obtain a customized quotation based on the number of licenses required. You can fill out the sales contact form to obtain more information on volume licensing.

Does Syncfusion offer competitive upgrades?

Yes, if you’re interested in upgrading to one of our products from a competitor, please contact sales with the following information about the competitor’s product you are currently using: product name, vendor, and date of purchase. Please select competitive upgrade on the form.

Are there any promotional discounts available?

Please contact Sales for our current specials.

LICENSE TERMS

How does Syncfusion license software?

We license on a per-developer basis. All members of a development team using our products will need a license. We do not charge run-time, royalty, or deployment fees. For additional details on our licensing, please refer to our licensing model.

Does my license purchase entitle me to support and new releases?

Each license includes the first year of subscription services to ensure access to all minor and major releases as well as technical support. Please see the subscription section below for more details.

What are the terms for licensing the source code of Syncfusion products?

You may choose to purchase the source code edition for any of our products. If you choose the Essential Studio Enterprise Source Edition, the full source code will be made available to you. Please contact sales if you need further details.

Can one licensed copy be installed on more than one computer?

In certain cases, we understand that developers need to use more than one computer. You can install one licensed copy of our product on several computers as long as it is used only by a licensed developer.

Does Syncfusion's licensing policy require run-time or distribution fees?

There are no run-time or royalty fees for any of our products.

How can I obtain a copy of your latest software license agreement?

To obtain a copy of our latest software license agreement, please download the PDF version.

Does Syncfusion allow license transfers?

Only in exceptional cases does Syncfusion allow license transfers. Transfer requests are only considered for active subscribers within the same organization. Please contact your account manager to request further information or contact Sales.

SUBSCRIPTION SERVICE

What is Syncfusion's Subscription service?

All Syncfusion licenses include a one-year subscription for unlimited support including access to Direct-Trac, Syncfusion's support system, which facilitates web-based contact with our engineers 24 hours a day, 7 days a week. Direct-Trac allows Syncfusion customers to enter questions, track responses, and review solutions. All Syncfusion licenses also include one year of access to all new releases, both major and minor. After one year, you may elect to renew your subscription to retain access to support and new releases. Please note that the licenses themselves are perpetual. If you need technical support or access to the latest releases, you should choose to renew your subscription.

Do I have to renew my subscription service to keep working with the software license?

Since our licenses are perpetual, you may continue to distribute the latest software release you obtained before your subscription expired. Please do note that certain important limitations apply. If you need access to the latest release, or need technical support services, you should consider renewing your subscription.

Why should I renew my active subscription?

We encourage you to renew your subscription while it is still active since this will lock in the renewal pricing for the next year and ensure uninterrupted access to technical support services and updates. If you're considering whether or not to renew at this time, please keep in mind that an active subscription entitles you to unlimited technical support and new releases. If you choose to renew more than two weeks after your subscription expires, the cost to renew will be 60% of the full license list price. If your subscription has lapsed over 30 days, the reinstatement/renewal will be 75% of the license list price.

How can I renew my subscription?

You can renew your license online or by contacting sales.

Can I renew my subscription if it has already expired? If so, how?

Yes, you may renew your lapsed subscription online or by contacting sales. If you renew more than two weeks after your subscription expires, the cost to renew will be 60% of the full license list price. If your subscription has lapsed over 30 days, the reinstatement/renewal will be 75% of the license list price.

What technical support options does Syncfusion offer?

Each of our licenses, as mentioned above, includes the first year of subscription service. The subscription service includes unlimited Web-based technical support, phone support, and access to all minor and major releases for a period of 12 months. Along with our Standard Support subscription service, we offer Enterprise Support and custom support agreements, such as 24 x 7 support. Please contact your account manager if you require further information.

What is Enterprise Support?

Here are just a few of the privileges you’ll enjoy with Enterprise Support:

Incident turnaround time of 24 hours or less (to confirm receipt and share the time required to address the issue).

Access to a dedicated support contact for regular support issues.

Priority escalation of defect fixes.

Priority consideration for feature requests.

Special e-mail support with guaranteed callback (when requested) on all days including weekends and holidays between 8:00 a.m. and 8:00 p.m. Eastern time.

For more comprehensive information on this premium support option, please contact Syncfusion Sales at sales@syncfusion.com.

ORDERING

How can I place an order for Syncfusion products?

You can place an order for Syncfusion products using any of these methods: over the Web, by phone or by fax.

Online: You can order Syncfusion products through our Web site using our secure ordering system.

Phone: You can order Syncfusion products over the phone by calling our sales team at 888-936-8638 (+1-919-481-1974).

Fax: You can order Syncfusion products by faxing an official purchase order (PO) from your company or by printing our fax order form and faxing it to us. Purchase orders are accepted for orders over $2,000 US only and must specify a billing contact and billing address.

Please note that to fulfill your order, we require the names and e-mail addresses of each end user. This is to ensure quicker turnaround and access to software. After placing your order, you will be e-mailed download instructions for the product you purchased as well as the required key to unlock the product. If you need assistance placing your order, please contact sales.

How do I order through the Web site?

You can order Syncfusion products through the Web site by using our secure ordering system. Just follow the instructions on the page and contact us if you have any questions.

What is the turnaround time for orders to be fulfilled?

You should receive your unlock key and download instructions within four hours if your order is submitted before 4:00 p.m. Eastern time on a business day. Orders submitted after these hours or on a non-business day will be handled by 12:00 p.m. Eastern time on the next business day.

What are the delivery options for Syncfusion products?

When you order a Syncfusion product, you will be sent download instructions electronically and given an unlock key to access the products you purchased. If you would like us to ship you a CD, there is an additional $20.00 US fee.

What payment options are available?

You can pay by credit card, check, or wire transfer. Please contact sales for more information or our bank details.

Will I receive an invoice?

If you buy with a corporate purchase order, an invoice will be mailed the business day following the order. If you want your invoice faxed to you, let us know by e-mailing Sales. You can also view your invoice(s) by logging in to your Direct-Trac Developer Support System account. If you place your order using a credit card, your invoice will be e-mailed to you. The invoice will detail the amount charged to your credit card.

What is Syncfusion's return policy?

All our products come with an unconditional, 30-day money-back guarantee. Contact our sales team for more information.

Can I purchase Syncfusion products through resellers or distributors?

You may purchase our products directly or through one of our reseller partners. If you need to locate a reseller in your country, please visit our reseller page.

I am an international buyer, can I buy Syncfusion products?

Yes, international buyers can buy our products subject to US government regulations. You may purchase directly or through a reseller in your country.

I just purchased a license of Essential Studio and have a question about deploying, compiling, or upgrading. Where can I go for assistance and further information?

Please reference the documentation installed with the product or available online.

You can log in to Direct-Trac at www.syncfusion.com/support/directtrac using your e-mail address and password to contact technical support services.

If the above has not addressed your question, please contact salessupport@syncfusion.com.

After downloading the evaluation version of Essential Studio Enterprise, I purchased a full license. Do I have to uninstall the evaluation and then download and install the full version?

If you have purchased Essential Studio Enterprise Binary Edition, or any other binary product, you can simply add or remove the evaluation unlock key and apply the full unlock key for full access (use the License Manager Utility available on the Syncfusion Dashboard). If you purchased the source code edition of any of our products, then you will need to uninstall the evaluation first, download the source edition, and then apply the source unlock key.

I just purchased a license and my unlock key is not working. What should I do?

There are a few things to check:

Does the unlock key you received match the version you have installed?

Have you applied the full unlock key and not the evaluation unlock key?

Please note that you may generate your own unlock key by logging in to Direct-Trac at www.syncfusion.com/support using your e-mail address and password.

Still need further assistance? Please e-mail salessupport@syncfusion.com.

I just purchased the binary edition of Essential Studio Enterprise. Can I upgrade to the Source Edition in the future?

Yes, you certainly can do that. You will need to contact sales with your request. You will simply pay the difference in price between the binary and source editions of your product.

If I purchase an individual product, like Essential Grid Binary, can I upgrade later to Essential Studio Enterprise?

Yes, we offer upgrades from individual products to any studio of your choice. Like the upgrade mentioned above, you will simply pay the difference in list price between the product you purchased and the studio. You will need to contact sales with your request.

I just purchased a license; where can I access online documentation and further resources?

The best URL to bookmark is our technical support page, which provides access to our knowledge base, Direct-Trac, and online documentation.

I just joined a project team that has standardized on an older release of Syncfusion Essential Studio Enterprise. Can I order an older release?

Yes, this is possible. When you place your order, please be sure to reference which version you need to access. You may also contact sales to make your request.

To place an order, I need Syncfusion's ECCN number. How can I obtain that?

Syncfusion's ECCN information can be obtained by download. If you have further questions, please contact sales.