Direct-Trac is now Mobile
Built with Orubase & ASP.NET MVC3
Our support system now has mobile apps for iPhone and Android, available from the App Store or Google Play, and Windows Phone and Windows 8, available from the Windows Store. Track your support incidents from anywhere and view responses as they happen.
Standard support includes access at any hour on any weekday through Direct-Trac, our online support system. Premium support customers receive weekday and weekend support. Both receive a response within 24 hours, guaranteed.
Exclusive online or phone meetings with support engineers for any escalated Direct-Trac incident. Those who purchase premium or custom support packages can request meetings on demand.
Web, e-mail, and phone support
With more ways to communicate your support needs, we’re able to understand, identify, and fix issues faster than anyone.