We use cookies to give you the best experience on our website. If you continue to browse, then you agree to our privacy policy and cookie policy. Image for the cookie policy date
Unfortunately, activation email could not send to your email. Please try again.
Syncfusion Feedback

I installed Essential Studio and my Windows Update or other software no longer works. Why?

Platform: Miscellaneous |
Control: Install and Configuration
Tags: general, install

Resolving “Windows update or other software not working” in Syncfusion installed machine


This problem is caused by Microsoft cumulative security update 896688 and not directly by Essential Studio. Installing Essential Studio after this update will cause ActiveX controls on some systems to fail to work in Internet Explorer. Some applications that use Internet Explorer, such as Windows Update, or behave similarly to Internet Explorer, may experience these problems as well.

This error is not version specific and some older installs that may have worked in the past can cause this problem if reinstalled after 896688 has been installed.

To correct this error you can either uninstall 896688 or follow the directions at the Microsoft KB article linked below:

ActiveX controls may not load as expected in Internet Explorer due to defense in depth changes introduced in cumulative security update 896688

You must log in to leave a comment

Please sign in to access our KB

This page will automatically be redirected to the sign-in page in 10 seconds.

Up arrow icon

Warning Icon You are using an outdated version of Internet Explorer that may not display all features of this and other websites. Upgrade to Internet Explorer 8 or newer for a better experience.Close Icon

Live Chat Icon For mobile