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Unable to create a support incident
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You can create a support incident in the following cases:
- You have an active license or an active trial under your registered account. You can view your available licenses in the license and downloads page and active trials in the manage trials page.
- You have one of the following active licenses under your account, which allows you to create support incidents for any platform (Developer and Data Platforms):
- Global License
- Project License
- Division License
- Community License
- You have an Essential Studio active license or active trial, which allows you to create support incidents under any Developer Platform product. You cannot create incidents under the Data Platform (Dashboard, Report, Big Data, and Data Integration Platforms).
- You have individual platform active licenses or active individual platform trial licenses, which allow you to create incidents only under the respective platforms.
Additional information:
Starting with version 16.2 (2018 Volume 2), we are enforcing a support incident creation process on the Syncfusion website. If
If you want to create incidents, you may have any one of the above possible licensing issues, still you can create incidents by selecting Platform > Others and Category > Licensing in create new incident page.