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Syncfusion Feedback

Unable to create a support incident

Platform: Miscellaneous |
Control: Website |
Published Date: June 27, 2018 |
Last Revised Date: May 28, 2019

You can create a support incident in the following cases:

  1. You have an active license or an active trial under your registered account. You can view your available licenses in the license and downloads page and active trials in the manage trials page.
  2. You have one of the following active licenses under your account, which allows you to create support incidents for any platform (Developer and Data Platforms):
  1. Global License
  2. Project License
  3. Division License
  4. Community License
  1. You have an Essential Studio active license or active trial, which allows you to create support incidents under any Developer Platform product. You cannot create incidents under the Data Platform (Dashboard, Report, Big Data, and Data Integration Platforms).
  2. You have individual platform active licenses or active individual platform trial licenses, which allow you to create incidents only under the respective platforms.

Additional information:

Starting with version 16.2 (2018 Volume 2), we are enforcing a support incident creation process on the Syncfusion website. If there is no active license associated with your account or no active license specific to this platform of our controls. While you can still create support incidents and report issues, note that our support will be on hold until our license verification team addresses this with you. Support will be on hold due to one or more licensing issues.

Possible licensing issues:

  1. No active license or the 30-day evaluation trial currently associated with your account has expired. Click here if you wish to purchase now.
  2. Your license has already expired. Check whether your license needs to be renewed.
  3. For corporate or group license holders, your account administrator has not assigned a license to your account yet. Contact your account administrator to have a license assigned to you.
  4. You do not have an active license for the specific platform of the control for which you have created the support incident. Review your current purchase order here and click here if you wish to purchase the corresponding Syncfusion platform license.

 

If you want to create incidents, you may have any one of the above possible licensing issues, still you can create incidents by selecting Platform > Others and Category > Licensing in create new incident page.

Create new incident under Licensing

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