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Syncfusion Feedback

How to assign license to portal users?

Platform: Miscellaneous |
Control: Website

Steps to assign the license to the portal user

The following role users have permission to assign the license in portal:

  1. Admin
  2. Technical Admin
  3. Power User


1. Login the website and go to Portal page or go through My Dashboard page and click “Manage License” under “Enterprise Portal” section, please find the following screenshot:

Manage license tab

 2. If you have multiple portals, select the portal to assign license.

List of portals

3. Click View.

Portal action

4. Select the user in portal, and click action icon, and then click Edit option.

Portal user details

Portal user actions

5.Now, increase/decrease the license count for this user.

Portal user license count

6. The popup confirmation window will open and click YES button.

License increment confirmation

7.The assigned license count will be increase/decrease in the user account.

Portal user license count

8. The consolidated license count displays as follow and those who are assigned license count will be increase/decrease (Admin, or Power User, or Technical Admin).

Portal license availablity


End-users can use assigned license only, cannot access the portal page.


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Rod Rosado
Nov 16, 2021

How does the assigned user get the software?

Kaviyapriya Suriamoorthy [Syncfusion]
Nov 17, 2021

Hi Rod,

Thanks for contacting syncfusion support.

By accessing the license & downloads page, the assigned user can view all available licenses that belong to them.

Please refer the KB links for setup downloads, license key generation and unlock key generation.

Please let us know if you have any concerns.

Regards, Kaviyapriya Suriamoorthy

Linda Hallett
Jun 17, 2022

Hi - How does the license assigner actually get licenses to assign? I am a technical admin and have no licenses available to assign!

Vijayakumar Yoganandan [Syncfusion]
Jun 20, 2022

Hi Linda,

Please find the details for your queries.

Query: How does the license assigner actually get licenses to assign? Answer: Portal Admin, Technical Admin and Power user will be considered as License assigners. And initially all portal licenses will be associated under Portal Admin who has highest privilege. So Admin need to assign some number of licenses to Technical Admin or power user at initial stage.

Query: I am a technical admin and have no licenses available to assign! Answer: As a technical admin, please request your portal admin to assign licenses to your account. Once that has been done, you can manage licenses which are all assigned to your account.

If you require any specific information related to your portal, please create a support ticket in our support portal.


Regards, Vijayakumar Y.

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