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How to fix the error "DV002: The Dashboard Service could not be contacted. There may be a temporary glitch or the server may be down"?

THIS TOPIC APPLIES TO:   Dashboard Server

Dashboard Server shows the error “DV002: The Dashboard Service could not be contacted. There may be a temporary glitch or the server may be down.” Due to one of the following reasons.

  1. SSL configuration is not done in the Dashboard Service when it is done in the Dashboard Server.
  2. SSL is not enabled in the Dashboard Server Settings when it is configured in the IIS for the Dashboard Server.
  3. Site URL is not updated in the Dashboard Server Settings when the binding is already changed in the IIS.

 

  1. SSL configuration is not done in the Dashboard Service when it is done in the Dashboard Server

Follow the below steps to enable the SSL in Dashboard service if the SSL was configured in Dashboard Server,

  1. Go to the below location in the Syncfusion Dashboard Server installed machine,

C:\Syncfusion\Dashboard Server\DashboardServer.Web\DashboardService.

  1. Run the “SyncfusionDashboardServiceConfigurationManager.exe” utility and enable the “SSL Configuration” and save it.

  1. SSL is not enabled in the Dashboard Server Settings when it is configured in the IIS for the Dashboard Server

 

Follow the below steps to configure the SSL in Dashboard Server Settings,

 

  1. Go to “Settings” page in Syncfusion Dashboard Server and change the Site URL with “https” as shown below and save it.

 

 

  1. Site URL is not updated in the Dashboard Server Settings when the binding is already changed in the IIS

If you have added/edited the binding in IIS, you must update binding URL in Site URL in Dashboard Server Settings.

Follow the below steps to update the Site URL in Dashboard Server Settings,

  1. Go to “Settings” in Syncfusion Dashboard Server and update the Site URL as shown below and save it.

 

Now, open the dashboard to view it without any errors. If you still have issues viewing the dashboard, check our Knowledge Base for more articles or create a support incident.

Article ID: Published Date: Last Revised Date: Platform: Control:
8385 02/06/2018 09/18/2018 Dashboard Platform Dashboard Server
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Comments
ANITA YADAV Mar 07, 2018

Not able still connect to server.if i don't used ssl certificate.

Reply
Bowthra Mani [Syncfusion] Mar 08, 2018

Hi Anita,

 

Thanks for contacting Syncfusion Support.

 

Have you checked whether the binding URL is updated in the Site URL of the Dashboard Server settings page as mentioned in the 3rd point(Site URL is not updated in the Dashboard Server Settings when the binding is already changed in the IIS) ?

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