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Syncfusion Feedback

How to change the Enterprise portal product version?

 

To change the product version to create incidents in other versions, kindly follow the described steps:

 

 

The portal users will be able to use the portal version, which is set to the Enterprise portal by the Portal Admin. If you are the portal admin, please follow the steps.

Note: Others (Power User, End User, Technical Admin, Division Portal Admin), please contact your portal Admin.

  1. Go to Portal settings page, this option available in below place.
  1. Open My Profile page from Account Settings and click “Portal Settings”, please find the following screenshot.

 

                   

 

  1. Then click “EDIT” in the “PORTAL DETAILS” section.

 

 

  1. Select the required product version in the “Portal Version” where you want to create the incident, and click “SAVE”. Please refer to the screenshot.

 

 

  1. If you have multiple portal, set the portal version based on the portal name, and please find the following screenshot.

 

 

  1. Now you can create incidents under the selected version.

 

 

Link: https://www.syncfusion.com/support/directtrac/incidents/newincident

Article ID: Published Date: Last Revised Date: Platform: Control:
8048 10/31/2017 08/07/2018 Miscellaneous Website
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Comments
Jose António Silva Jan 18, 2018

"Portal Version" is a useless SETTING. An admin doesn't care about what version is "set". 

My humble recommendation: Infer that version from the downloads and usage of your tools. Don't ask the customer for information that you already have. 

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Janette Hooper May 30, 2018

I agree with Jose - why would the support portal not just have a list of all the possible versions? We download a new version every time there is a new one!

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