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Syncfusion Feedback

How to change the Enterprise portal product version?

Platform: Miscellaneous |
Control: Website

To change the product version to create incidents in other versions, kindly follow the described steps:

Incident settings fields

The portal users will be able to use the portal version, which is set to the Enterprise portal by the Portal Admin. If you are the portal admin, please follow the steps.


Others (Power User, End User, Technical Admin, Division Portal Admin), please contact your portal Admin.

  1. Go to Portal settings page, this option available in below place.
  1. Go through My Dashboard page and click “Portal Settings” under “Enterprise Portal” section, please find the following screenshot:

Portal settings tab

  1. Then click “EDIT” in the “PORTAL DETAILS” section.

Portal edit window

  1. Select the required product version in the “Portal Version” where you want to create the incident and click “SAVE”. Please refer to the screenshot.

Save updated portal details

  1. If you have multiple portal, set the portal version based on the portal name, and please find the following screenshot.

List of portals

  1. Now you can create incidents under the selected version.

Incident settings fields

Link: https://www.syncfusion.com/support/directtrac/incidents/newincident

You must log in to leave a comment
Jose António Silva
Jan 18, 2018

"Portal Version" is a useless SETTING. An admin doesn't care about what version is "set". 

My humble recommendation: Infer that version from the downloads and usage of your tools. Don't ask the customer for information that you already have. 

Janette Hooper
May 30, 2018

I agree with Jose - why would the support portal not just have a list of all the possible versions? We download a new version every time there is a new one!


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