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To change the product version to create incidents in other versions, kindly follow the described steps:
The portal users will be able to use the portal version, which is set to the Enterprise portal by the Portal Admin. If you are the portal admin, please follow the steps. Note: Others (Power User, End User, Technical Admin, Division Portal Admin), please contact your portal Admin.
Link: https://www.syncfusion.com/support/directtrac/incidents/newincident |
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"Portal Version" is a useless SETTING. An admin doesn't care about what version is "set".
My humble recommendation: Infer that version from the downloads and usage of your tools. Don't ask the customer for information that you already have.
I agree with Jose - why would the support portal not just have a list of all the possible versions? We download a new version every time there is a new one!