We use cookies to give you the best experience on our website. If you continue to browse, then you agree to our privacy policy and cookie policy. (Last updated on: November 16, 2018).
Unfortunately, activation email could not send to your email. Please try again.
Syncfusion Feedback

How to change the Enterprise portal product version?

Platform: Miscellaneous |
Control: Website |
Published Date: October 31, 2017 |
Last Revised Date: August 7, 2018


To change the product version to create incidents in other versions, kindly follow the described steps:



The portal users will be able to use the portal version, which is set to the Enterprise portal by the Portal Admin. If you are the portal admin, please follow the steps.

Note: Others (Power User, End User, Technical Admin, Division Portal Admin), please contact your portal Admin.

  1. Go to Portal settings page, this option available in below place.
  1. Open My Profile page from Account Settings and click “Portal Settings”, please find the following screenshot.




  1. Then click “EDIT” in the “PORTAL DETAILS” section.



  1. Select the required product version in the “Portal Version” where you want to create the incident, and click “SAVE”. Please refer to the screenshot.



  1. If you have multiple portal, set the portal version based on the portal name, and please find the following screenshot.



  1. Now you can create incidents under the selected version.



Link: https://www.syncfusion.com/support/directtrac/incidents/newincident

You must log in to leave a comment
Jose António Silva
Jan 18, 2018

"Portal Version" is a useless SETTING. An admin doesn't care about what version is "set". 

My humble recommendation: Infer that version from the downloads and usage of your tools. Don't ask the customer for information that you already have. 

Janette Hooper
May 30, 2018

I agree with Jose - why would the support portal not just have a list of all the possible versions? We download a new version every time there is a new one!


Please sign in to access our KB

This page will automatically be redirected to the sign-in page in 10 seconds.

Warning Icon You are using an outdated version of Internet Explorer that may not display all features of this and other websites. Upgrade to Internet Explorer 8 or newer for a better experience.Close Icon