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How to resolve the installation issue with Essential Studio setup?

This issue may arise only when the respective version registry key entry (Eg: 11.1.0.21) has not been properly removed from the machine during the previous uninstallation process.

JIT 

Please perform the following steps to resolve the issue. 

1. Please open the ‘Registry Editor’ (Start->Run -> Type regedit -> UAC {User Account Control} pop-up window will be open -> Click Ok).

2. Navigate to the system registry location mentioned below and ensure that respective version (which you are trying to install) registry key has been exist.

   For 32-bit machine: 

i. HKEY_LOCAL_MACHINE\SOFTWARE\Syncfusion\Essential Suite\InstalledVersions\{Version}

ii. HKEY_CURRENT_USER\Software\Syncfusion\Essential Suite\InstalledVersions\{Version}

   For 64-bit machine: 

iii. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Syncfusion\Essential Suite\InstalledVersions\{Version}

iv. HKEY_CURRENT_USER\Software\Wow6432Node\Syncfusion\Essential Suite\InstalledVersions\{Version}

Please refer the following screenshot:Registry_Key 

3. If any such registry key exists, then please remove / delete that registry key entry from the above mentioned registry location. Else, do nothing.

4. Navigate to the Temp directory (Click Start, type %temp% in the Search box, and then press Enter) and clear all the files and folders in that directory.

5. Restart your machine.

6. Reinstall the required version Essential studio setup.

 

 

 

 

 

Article ID: Published Date: Last Revised Date: Platform: Control: Product Version:
2351 04/23/2014 07/10/2014 Miscellaneous Install and Configuration 11.1.0.21
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