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How to resolve the “Installation” issue that occurs during Essential Studio setup installation?

Essential Studio setup is not getting installed and is having issues in the “Preparing to Install” stage even when the steps suggested in the KB article (2329) are performed, or the temp location is cleared and the machine restarted. This installation issue has occurred because the corresponding Essential Studio setup version entries exist in the registry and program cache location. These entries have not been removed properly while cancelling the installation to reinstall our Essential Studio setup. In order to install our setup, you should clear those Essential Studio setup-related entries from the registry and installed locations. 

Please perform the following steps to resolve the issue:

i. Download the “Microsoft Fix it” tool from the following link:

http://support.microsoft.com/mats/program_install_and_uninstall

ii. Run the downloaded “Microsoft Fix it” tool.

iii. Click Detect problems and let me select the fixes to apply.

iv. Click Installing.

v. Now, select the corresponding Essential Studio setup name and click Next. Please refer the following screen shot.

SelectEssentialStudio

vi. Click Yes, try uninstall.

vii. Click Next. Please refer the following screen shot.

FixItUninstall

viii. Click Next. Please refer the following screen shot.

Fixed

ix. Navigate to the Temp directory (Click Start, type %temp% in the Search box, and then press Enter) and clear all the files and folders in that directory.

x. Navigate to the following location and search for Syncfusion-related entries for the required version by using the Search option, and remove the entire folder if the Syncfusion file exists:

{Boot Drive}\ProgramData\Package Cache\

 Eg: C:\ProgramData\Package Cache\

Please refer the following screen shot.

PackageCache

xi. Also, please remove the entire Cabinet files folder for the required version in the same location (if exists).

 

 Please refer the following screen shot.

Cabinet

Xii. Restart your machine.

xiii. Now, you can reinstall our Essential Studio setup.

 

Article ID: Published Date: Last Revised Date: Platform: Control: Product Version:
2335 10/10/2013 07/10/2014 Miscellaneous Install and Configuration 11.3.0.30
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Comments
Howell Parry Aug 28, 2014
I have followed all the instructions in this article, but I still see the problem. Note: - When I used Microsoft Fix It the first time, in the "Select the program you are trying to uninstall" list, two old versions of Syncfusion were listed, along with one which did not include a version number - it just read "Syncfusion Essential Studio". I select this and it spent over 20 minutes uninstalling it. - After restarting my machine and getting the same problem when I tried to reinstall the Essential Studio 11.3.0.30 setup, I tried using Microsoft Fix It again, but this time, only the two older versions of Syncfusion Essential Studio were listed - so I didn't have one that I could select. - Just to give a little background on when I first saw this problem. Yesterday, I accidentally double-clicked the setup kit on a network share…. I wanted to quit it properly after it appeared, but even after 15 minutes, it did not appear. I ended the process in Task Manager. I wonder if perhaps this is the cause of all my problems? Some files / information still exist somewhere, and this is preventing me from installing it again? Do you have any further suggestions about how I can solve this problem?
Reply
Not Known Aug 28, 2014
Please ignore my comment (delete it if possible?) - there was something on the page which I had not done correctly – in the Package Cache folder, I hadn’t followed all the instruction below: “Navigate to the following location and search for Syncfusion-related entries for the required version by using the Search option, and remove the entire folder if the Syncfusion file exists:” I had deleted just the file, not the folder. Having just done that and restarted, the installation seems to be working OK now.
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