)
We use cookies to give you the best experience on our website. If you continue to browse, then you agree to our privacy policy and cookie policy. (Last updated on: June 24, 2019).
Unfortunately, activation email could not send to your email. Please try again.
Syncfusion Feedback

How to resolve the “Installation” issue that occurs during Essential Studio setup installation?

Platform: Miscellaneous |
Control: Install and Configuration |
Published Date: July 6, 2019 |
Last Revised Date: December 6, 2019
Tags: install

Resolving Essential Studio install issue

Essential Studio installer is not getting installed and is having issues in the “Preparing to Install” stage even when the steps suggested in the KB article (2329) are performed, or the temp location is cleared and the machine restarted. This installation issue has occurred because the corresponding Essential Studio version entries exist in the registry and program cache location. These entries have not been removed properly while cancelling the installation to reinstall our Essential Studio. In order to install, you should clear those Essential Studio installer-related entries from the registry and installed locations.

 

Please perform the following steps to resolve the issue:

 

i) Download the “Microsoft Fix it” tool from the following link:

Microsoft Fix it

 

ii) Extract and run the “Microsoft Fix it” tool.

 

iii) Click Detect problems and let me select the fixes to apply.

 

iv) Click Installing.

 

v) Now, select the corresponding Essential Studio name and click Next. Please refer the following screen shot.

SelectEssentialStudio

vi) Click Yes, try uninstall.

 

vii) Click Next. Please refer the following screen shot.

FixItUninstall

viii) Click Next. Please refer the following screen shot.

Fixed

ix) Navigate to the Temp directory (Click Start, type %temp% in the Search box, and then press Enter) and clear all the files and folders in that directory.

 

x) Navigate to the following location and search for Syncfusion-related entries for the required version by using the Search option, and remove the entire folder if the Syncfusion file exists:

{Boot Drive}\ProgramData\Package Cache\

 Eg: C:\ProgramData\Package Cache\

Please refer the following screen shot.

PackageCache

xi) Also, please remove the entire Cabinet files folder for the required version in the same location (if exists).

 Please refer the following screen shot.

Cabinet

Xii) Restart your machine.

xiii) Now, you can reinstall our Essential Studio.

ADD COMMENT
You must log in to leave a comment

Please sign in to access our KB

This page will automatically be redirected to the sign-in page in 10 seconds.

Up arrow icon

Warning Icon You are using an outdated version of Internet Explorer that may not display all features of this and other websites. Upgrade to Internet Explorer 8 or newer for a better experience.Close Icon

Live Chat Icon For mobile
Live Chat Icon