Using HTML to PDF generator on 2 sites on the same application pool causes COM component crash/lock

[Rens]

Dear Syncfusion,

We've been using your HTML to PDF generator for some time now on one of our sites (http://www.olyslager.nl/test24/Pdf.aspx?Lang=nel&type=2406ee2cd82329e3&brandrange=3980ed90a8a0eca6) and it worked fine, until we had to make another site that also uses the generator. Now the old site throws the error 'Error HRESULT E_FAIL has been returned from a call to a COM component' after a long waiting time (~5 minutes).
We've already tried to change the permissions to full control as in this thread but to no avail: http://www.syncfusion.com/support/forums/pdf-windows/90703/error-hresult-e_fail-has-been-returned-from-a-call-to-a-com-component.

The first time you visit the site it works, but after that it just keeps on hanging. Not just when you generate the page, but the entire site hangs.
It seems like there is some conflict by using two or more sites that use the COM component used by the HTML to PDF generator.

How do we fix this?

Kind Regards,

Rens

[Priyadharshini J]

Hi Rens,

Thank you for your interest in syncfusion products.

We are further investigating the mentioned issue. We will get back to you with the details tomorrow.

Regards,
Priyadharshini.

[Priyadharshini J]

Hi Rens,

Thank you for your patience.

Could you please report this issue through Direct Trac Developer Support System https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents because you can take the advantage of the expertise of a dedicated support engineer and a guaranteed response time and we hope you will take advantage of this system as well. If you have already reported, please ignore this.

Please let us know if you have any queries.

Regards,
Priyadharshini.