DocumentEditor not responsive in Firefox on mac

Hi,

So I noticed when someone access the documenteditor through firefox on mac and starts writing something (it depends sometimes how long you need to write max. 7-8 sec) the document Editor gets stuck and unrensponsive, after waiting for couple a minutes it doesnt resolve itself. First I thought because i have an older version of documenteditor but the problem can be reproduced on the links: 


https://ej2.syncfusion.com/angular/demos/?utm_source=npm&utm_medium=listing&utm_campaign=angular-word-processor-npm#/bootstrap5/document-editor/default 

and also in stackblitz from which i saw has the latest version.

Is there some kind workaround that can be applied here?

thx in advance. 



1 Reply

GS Gayathri Swetha Magesh Syncfusion Team November 7, 2023 03:40 PM UTC

We set up the environment according to the specified provided version. We've tried to reproduce the issue, and the reported issue is not reproduced on our end. For your reference, attached is a video showcasing our testing process.


Attachment: MAC_firefox_d00d20bc.zip

Loader.
Up arrow icon