SfDataGrid crashes when clicking the Filter button on a column

[Tobias Markus]

Hello everyone,

I keep having issues with applying filters to columns on the sfDataGrid. I have set the AllowFiltering attribute on the grid to True, however, when I try to apply the filter by clicking the icon, I keep getting the following stack trace:

Pastebin

Is there anything I can do from my end?

[Jagadeesan Pichaimuthu]

Hi Tobias, 

Thank you for contacting Syncfusion Support. 

We are currently trying to reproduce the reported issue from our end. And we will update you with more details on 22^nd April,2019. 

We will appreciate your patience until then. 

Regards, 

Jagadeesan 

[Shobika Palani]

Hi Tobias, 

We regret for the inconvenience caused. We are still trying to reproduce the reported issue from our end based on the given stack trace. We will update you with further details on 23^rd April,2019. 

We will appreciate your patience until then. 

Regards,
Shobika. 

[Shobika Palani]

Hi Tobias,

 

Thanks for your patience. 

We have deprecated the Silverlight platform support. And we have stopped shipping assemblies for Silverlight platform from the version 14.4.0.15.  

 

Also we have analyzed the reported issue with opening filter popup in the last released version (14.4.0.15) and we are unbale to reproduce the reported issue. Please find the tested sample from the below link 

 

Sample link: 

http://www.syncfusion.com/downloads/support/forum/144078/ze/SilverlightApplication3-733132914  

 

If you are still facing the same issue, please revert us with the clear requirement and the platform that your using to build the application. It will helps us to investigate further and update you with appropriate solution at earlier.

Regards,
Shobika 

  

[Tobias Markus]

Hi Tobias,

 

Thanks for your patience. 

We have deprecated the Silverlight platform support. And we have stopped shipping assemblies for Silverlight platform from the version 14.4.0.15.  

 

Also we have analyzed the reported issue with opening filter popup in the last released version (14.4.0.15) and we are unbale to reproduce the reported issue. Please find the tested sample from the below link 

 

Sample link: 

http://www.syncfusion.com/downloads/support/forum/144078/ze/SilverlightApplication3-733132914  

 

If you are still facing the same issue, please revert us with the clear requirement and the platform that your using to build the application. It will helps us to investigate further and update you with appropriate solution at earlier.

Regards,
Shobika 

  

Hello,

Sorry for just getting back to you. I've tried to analyze the issue and I've come to a different conclusion:

The filter popup is not shown at all, the crash happens when trying to remove the "non-existant" filter popup (clicking the filter item twice)

Unfortunately, our piece of software is too complex and trying to build a custom test case out of it has so far been unsuccessful.

Do you have any idea what could cause the popup to fail opening?

[Shobika Palani]

Hi Tobias, 

 

We have analyzed the reported case in our source level. But we could not replicate the reported issue from our end. Could you please share us code file related to grid settings and code file related to customization in grid if you have done any in your project to reproduce the reported issue from our end? It will helps us to investigate further and provide appropriate solution at earlier. 

 

Regards, 

Shobika. 

[Tobias Markus]

Hello,

After consulting with my superiors and being given permission to share small parts of code, I've submitted the XAML source for our window here:

https://pastebin.com/axnJJdBa

[Shobika Palani]

Hi Tobias, 

Thanks for the update. 

We are currently checking with the given code example from our end. We will update you with more details on 25^th June,2019.  

We will appreciate your patience until then. 

Regards, 

Shobika. 

[Shobika Palani]

Hi Tobias, 

 

Thanks for your patience. 

 

We have analyzed the reported issue based on the code files shared. But we are unable to reproduce the reported issue from our end. Please find the tested sample from the link below 

 

Sample Link: 

https://www.syncfusion.com/downloads/support/forum/144078/ze/SilverlightApplication_Modified-2056392787  

 

If still you are facing the same issue, please revert us with the modified sample if possible. Otherwise, we would like to set up web meeting to resolve the reported issue at your end. Could you please let us know your availability? We will make every effort to arrange meeting at date and time of your convenience. 

 

Regards, 

Shobika. 

[Tobias Markus]

Hello Shobika,

I would really appreciate a live demonstration / web meeting of the issue. My availability is usually from Monday to Friday from 10am to 5pm CEST.

IMO, the details of which should be discussed via private message or e-mail. Could you please tell me how to best contact you privately, I'd rather not have my company e-mail posted on the internet?

Thanks in advance!

[Farjana Parveen Ayubb]

Hi Tobias, 

 

Thanks for your update. 

 

We are checking on your requirement and will get back to you shortly. 

 

Regards, 

Farjana Parveen A