Hi,
Looking for assistance with a problem in a DotNet
Winforms application that utilizes third party grid control from SyncFusion
(EssentialGrid). My team and I believe the problem exists outside of our application
code, somewhere between the third party grid and the winforms platform. The
grid control is version v1.0.87.1.
We have a web application where some of our clients have
reported an "Index was outside the bounds of the array." exception
during the last 6 months. This issue occurs across multiple versions
of the application while using W7 or W8 (32-bit or 64-bit) with IE8 or IE9.
This problem generally occurs while users navigate across
grids with tool tips on grid cells. The grids are constantly destroyed and
rebuilt during user workflows. As each grid is built, we add tool tips to
some of the grid cells. Users click various buttons and options, which
constantly redraw the grids. We build multiple grid controls on the same form,
and use threading to build them all at the same time for performance gain
purposes.
The issue cannot be replicated on demand, but we know it
occurs while building tool tips (see below). We are seeking your
assistance on how to correct . Thanks.- JL Bozek
<Exception Message="Index was outside the bounds
of the array." ServerTime="5/12/2015 9:38:51 AM"
LocalTime="5/12/2015 9:38:51 AM">
- <ACTIVE>
<USR>****</USR>
<SYS>***</SYS>
<HTB>*****************************</HTB>
<DEFITEM>*********</DEFITEM>
<VTB>***************</VTB>
<SES>e14ae86b0c35fe3d3162f4c039140df0</SES>
<ROLE />
<SB>Main</SB>
<TAR>*********</TAR>
</ACTIVE>
- <Device>
<ID>9A52C96B_F8:B1:56:C7:88:55</ID>
</Device>
- <Object
ObjectType="IndexOutOfRangeException">
<Message>Index was outside the bounds of the
array.</Message>
- <StackTrace>
<Line>at
System.Array.InternalGetReference(Void* elemRef, Int32 rank, Int32*
pIndices)</Line>
<Line>at System.Array.SetValue(Object
value, Int32 index)</Line>
<Line>at
System.Collections.Hashtable.CopyKeys(Array array, Int32
arrayIndex)</Line>
<Line>at
System.Collections.Hashtable.KeyCollection.CopyTo(Array array, Int32
arrayIndex)</Line>
<Line>at
System.Windows.Forms.ToolTip.get_TopLevelControl()</Line>