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Unknown server tag ej:CircularScales

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119124 May 12,2015 10:19 PM UTC May 14,2015 11:09 AM UTC ASP.NET Web Forms 4
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Tags: CircularGauge
Roimer Machacón Otero
Asked On May 12, 2015 10:19 PM UTC

Hi, I'm using Syncfusion CircularGauges, and have this error.

We're using the version 12.2.0.36 and update to 12.4.0 24. Now are presenting this error "Unknown server tag ej:CircularScales".

Already in the web.config update the assembly version and are using the new dll in the project. Why this error can occur?

Sarath Kumar P K [Syncfusion]
Replied On May 13, 2015 01:07 PM UTC

Hi Nestor,

Thanks for using Syncfusion products.

We suspect that the reported error comes due to the namespace “Syncfusion.JavaScript.DataVisualization.Models” missing in the web.config page with specific version details. So, could you please check the mentioned namespace is added in the web.config page of your sample as shown below?

<code>
Web.config
<controls>
….
<add namespace="Syncfusion.JavaScript.DataVisualization.Models" assembly="Syncfusion.EJ, Version=12.4450.0.24, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89" tagPrefix="ej"/>
….
</controls>
</code>

Or else please check whether your pagedirectory mentioned with correct namespace and specified version details(Default.aspx).

<code>

<%@ Page Title="Home Page" Language="C#" MasterPageFile="~/Site.Master" AutoEventWireup="true" CodeBehind="Default.aspx.cs" Inherits="DynamicRanges._Default" %>


<%@ Register Assembly="Syncfusion.EJ.Web, Version=12.4450.0.24, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89" Namespace="Syncfusion.JavaScript.Web" TagPrefix="ej" %>
</code>

We have prepared a sample to run the circular gauge in 12.4.0.24 version, which can be downloaded from the following link:
http://www.syncfusion.com/downloads/support/forum/119124/CircularGauge2046070900.zip

Also, ensure once that the Syncfusion assemblies are referred with correct version number. If the issue still persists at your end, kindly provide more details with sample, so that we will check and update you the possible solution at the earliest.

Please let us know if you need further assistance on this.

Regards,
Sarath Kumar P K


Roimer Machacón Otero
Replied On May 13, 2015 01:27 PM UTC

Hi, with respect to the answer we've the assembly in web.config file with version 12.4400.0.24 with the version  12.4450.0.24, don't work

Roimer Machacón Otero
Replied On May 13, 2015 01:32 PM UTC

Don't work 12.4400.0.24 and neither with the version 12.4450.0.24

Sarath Kumar P K [Syncfusion]
Replied On May 14, 2015 11:09 AM UTC

Hi Nestor,

Thanks for your update.

We regret to let you know that we are unable to reproduce the reported issue in our end. We tried to reproduce the error with 12.4400.0.24 assembly version and the circular gauge is rendering properly. Please find the prepared samples with the framework 4.0 and 4.5 that can be downloaded from the following link.

12.4400.0.24 : http://www.syncfusion.com/downloads/support/forum/119124/CircularGaugeframe4-799781937.zip
12.4450.0.24 : http://www.syncfusion.com/downloads/support/forum/119124/CircularGauge2046070900.zip

Also, kindly ensure that the highlighted settings are mentioned correctly in the web.config file and pagedirectory.
Web.config


Default.aspx


Please try the above sample and still if you face the same error. Please share some screenshots of your error or sample, so that we will check and update you the possible solution at the earliest.

Please let us know if it helps and any further assistance on this.

Regards,
Sarath Kumar P K

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