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Votes

Support for Remote URL Images in Rich Text Editor

Description: The BoldDesk team has requested support for remote URL images in the Angular Rich Text Editor. Currently, when users copy images from external applications (e.g., MS Engage) and paste them into the editor, the following issues occur:

  • The image does not display using the remote URL until the upload is complete (it remains invisible in private/incognito windows).
  • The upload indication popup does not appear during the process.

BoldDesk highlighted that their competitor, FreshDesk, uses the Froala editor, which supports pasting images from external sites via the imageUploadRemoteUrls API.


Sample: https://ej2.syncfusion.com/angular/demos/#/bootstrap5/rich-text-editor/tools


Replication steps: 

  1. Open the Angular Rich Text Editor demo.
  2. Copy an image from the MS Engage application (URL: https://engage.cloud.microsoft/main/feed).
  3. Paste the image into the editor.
  4. Observe the behavior.

Expected Behavior

  • The pasted image should display immediately using its remote URL, even before the upload completes.
  • An upload indication popup should appear to inform the user about the ongoing upload process.
Actual Behaviour: 
  • The image does not display until the upload is complete.
  • The upload indication popup does not appear.