---
title: "The Syncfusion® Support System"
published_at: "2021-06-24T11:19:21+00:00"
modified_at: "2025-12-19T12:35:36+00:00"
url: "https://www.syncfusion.com/blogs/post/direct-trac-the-syncfusion-support-system"
excerpt: "Hello! Today, we’ll walk you through operating and managing the Syncfusion customer support and ticket management system. If you downloaded an evaluation copy of our software or if you’re a customer, you’ll receive a confirmation email containing your login information...."
taxonomy_category:
  - "Syncfusion"
taxonomy_post_tag:
  - "support"
  - "Support System"
  - "Syncfusion"
---

# The Syncfusion® Support System

[Jordan Bell](https://www.syncfusion.com/blogs/author/jordanb)

![Direct-Trac: The Syncfusion Support System](https://www.syncfusion.com/blogs/wp-content/uploads/2021/06/Direct-Trac-Script.png)


Hello! Today, we’ll walk you through operating and managing the Syncfusion customer support and ticket management system.

If you downloaded an evaluation copy of our software or if you’re a customer, you’ll receive a confirmation email containing your login information.

Once you receive the email, take the password we sent and log into your Syncfusion account.

Upon logging in, you’ll be taken to your [dashboard](https://www.syncfusion.com/account)
.

## Profile

Let’s start by editing your [profile](https://www.syncfusion.com/account/my-profile)
. You can find it in the blue panel on the left or in your dashboard, both under My Account.


Here, you can update your personal information, account details, and password.


## License and Downloads

Under **License & Downloads**, you’ll be able to get an unlock key for your license. Select Downloads & Keys under License & Downloads. Click ** Get Unlock Key**.


A pop-up will appear, allowing you to pick the version of Essential Studio® for which you need the license key. You can either send the license key to the registered email or copy it to the clipboard.


When downloading the setup from the Syncfusion® site, you may or may not be asked to provide your unlock key. The same goes for downloading from an [open-source](https://github.com/syncfusion)
 platform or [NuGet](https://www.nuget.org/packages?q=syncfusion)
.

You’ll need to provide this license key when developing your application using Syncfusion controls. Please remember that your license key is specific to both the platform and version.

## Downloads

After retrieving your key, you may click **More Download Options** and select your preference, or you can click ** Download** to download the installer for Windows.

Now, let’s head to support.

## Support

Go to **Support,** then ** View Tickets** to access the [View Tickets page](https://support.syncfusion.com/support/tickets)
, where you will see a list of support tickets that are open, closed, or pending. This is your hub for managing your support tickets.

When creating a new ticket, you can describe your issue in the **Subject**, ** Type**, ** Description**, and ** Product/Platform** boxes. If you have any images, videos, or documents, you can attach them by using the file-drop area below the Description box.


After filling out your ticket, just click **Create**.

We offer support five days a week, Monday through Friday, to make sure we’re there when you need help.

You’ll receive an email confirming that your support ticket has been created, which will include the ticket ID number.

Within your newly created support ticket, you’ll be able to review your incident information and have a direct means of contact with our support team throughout the problem-solving process.

Our support system is built on [BoldDesk®](https://www.bolddesk.com/)
, our AI-powered platform for delivering customer support. If you enjoy the simplicity of collaborating with the Syncfusion support team, we encourage you to check out BoldDesk®  to see how it can help you deliver excellent service and streamline your workflows.

## Feedback

After solving your problem, simply close the ticket. Then, a support feedback page will open. We always welcome feedback, so please feel free to answer the questions and post your comments.

Thank you for your support, and welcome to the Syncfusion support system!